ORDER CONFIRMATION

After placing your order, you’ll receive a confirmation email immediately. Please review all delivery and payment details carefully. If you notice any errors, contact us right away at support@gameroomcentral.com. 

For time-sensitive changes, please use all available contact methods until your inquiry is acknowledged.

SHIPPING INFORMATION

Order Processing & Delivery Times

• Processing: Orders are processed on the same day they’re received. Lead-time updates will be provided via email.
• Shipping: Most orders ship within 7-10 business days. (Exceptions: Pre-orders & Custom orders.
• Delivery: After shipping, delivery typically takes 2-8 business days.

SHIPPING METHODS

Note: By placing an order, you confirm that the product can fit through your entryways. If the item cannot fit, any associated fees for dismantling, reassembly, or returns are the customer’s responsibility.

We offer the following delivery options:

1. Free Curbside Delivery: Free

   • The driver will deliver the item to your curb. You are responsible for unloading it. Liftgate service and assistance are strongly recommended.

2. White Glove Delivery: Contact us for a quote

   • Includes room delivery, professional installation, and setup. This service may require two appointments (delivery and installation).

3. Front Door/Garage Delivery: Contact us for a quote

   • The driver places the item at your front door or garage. You’re responsible for moving it indoors.

SCHEDULING DELIVERY

Once your order ships, you’ll receive an email with tracking details. The freight carrier will contact you to schedule a delivery date and time window.

While we’ll do our best to assist with issues, please note that shipping delays or mishaps are outside of Game Room Central’s control.

What to Do When Your Item Is Delivered

Step 1: Inspect Before Signing

It’s critical to inspect your delivery thoroughly before signing for it. Check for:

• Exterior Damage: Visible issues with the packaging (e.g., holes, tears, dents).
• Concealed Damage: Potential damage to the product inside.
• Order Accuracy: Confirm the item is correct, and all parts are included.

If the driver permits, open the boxes and inspect the contents.

Delivery Scenarios & What to Do

1. Boxes Look Good (No Visible Damage)

• Action: ACCEPT DELIVERY
• What to Do:
  • Take clear photos of the boxes for documentation.
  • Sign with the note: "Possible concealed damage, pending inspection."

2. Boxes Show Visible Damage

• If the Product Seems Undamaged or Has Minor Issues:

  • Action: ACCEPT DELIVERY
  • What to Do:
    • Take detailed photos of the damaged boxes and the product.
    • Sign with the note: “Damage – [brief description of the issue].”

• If the Product Appears Severely Damaged:

  • Action: REFUSE DELIVERY
  • What to Do:
    • Take clear, comprehensive photos of the damage to both the boxes and the product.
    • Do not sign for the delivery.

3. Boxes and Product Severely Damaged

• Action: REFUSE DELIVERY
• What to Do:
  • Open the boxes (if allowed) and inspect the product.
  • Take thorough photos documenting all damage.
  • Refuse the delivery and notify the driver.

Why This Matters

Documenting the condition of your delivery protects you in case of damage claims. By following these steps, you help us address issues promptly and efficiently.

DAMAGES POLICY

What to Do If Your Order Is Damaged, Incomplete, or Inaccurate

To protect your right to a replacement, refund, or exchange, follow these exact steps. Missing any of these will forfeit your recourse—no exceptions.

1. Inspect and Document Before Signing

• Confirm Order Accuracy: Ensure the delivery receipt matches the number of boxes delivered and check for visible damage.
• Note Issues: Write either “Damage” or “Possible concealed damage, pending inspection” on the receipt before signing.
• Document With Photos: Take at least 2 clear pictures of any concerns (damaged boxes or items) before accepting or refusing delivery.

2. Do Not Assemble, Install, or Use the Product

• Halt Installation:
  • Cancel any scheduled installation appointments. If an installer is present, stop the process immediately.
  • Refuse the delivery or document all issues and agreements on the signoff sheet.
• Important Notes:
  • Additional re-installation visits will incur extra charges. Installers are not responsible for quoting these costs.
  • Products that are assembled, installed, or used are ineligible for return, exchange, or refund.
  • Game Room Central is not liable for damages resulting from third-party installations.
  • For installation booked and paid via Game Room Central, document damages during installation with photos and notify us immediately.
  • To prevent further damage, abort installation if issues arise, and we will coordinate solutions with the installer.
  • Game Room Central is not responsible for costs incurred to fix products or personal property after the delivery.

3. Keep All Packaging Materials

• Do Not Dispose: Retain damaged items, boxes, pallets, and crates.
• Why?: Per manufacturer and freight insurance guidelines, items must be returned in their original packaging. Disposing of packaging will void your eligibility for returns, exchanges, or replacements.
• Reminder: We understand these materials can be cumbersome, but keeping them is essential to protect your claim.

4. Report Issues Within 24 Hours

• Act Quickly: Submit photo evidence of damage, missing parts, or errors to support@gameroomcentral.com within 24 hours of delivery.
• Why?: Failure to report within this timeframe means you accept the item “as is,” waiving your right to refunds, replacements, or repairs per freight insurance rules.

5. Be Patient and Allow Us to Work for You

Resolving damages or incomplete deliveries may involve coordination with multiple parties, such as manufacturers, shippers, and installers.

• Do Not Take Independent Action: Attempting to schedule separate deliveries or repairs on your own can void our agreements, leaving you without recourse.
• Trust the Process: We will negotiate, advocate on your behalf, and keep you updated throughout. While delays can be frustrating, rest assured that we’re working to resolve the issue promptly and effectively.

Delivery Delays & Order Issues

If You Refuse or Are Unavailable for Delivery

• Return to Manufacturer: If the carrier returns the item to the manufacturer, you will receive a refund.
  • Custom Items: Custom orders cannot be returned. You will be responsible for the full cost, including shipping and third-party fees.
• Storage by Carrier: If the shipping company holds your item for rescheduled delivery, you must pay all storage and additional shipping fees before delivery is completed.

Shipping Delays Caused by the Carrier

• Delivery dates and times are estimates and may change due to factors outside our control (e.g., weather, logistics delays).
• You will not be financially responsible for delays caused by the carrier.
• In rare cases, items may be misplaced or lost by the freight company. If this happens, we will work with the carrier to resolve the issue promptly.

Changing Your Shipping Address

Order Accuracy Is Your Responsibility
Please verify your shipping address and order details when placing an order. For security, all addresses are verified for fraud.

• Before Shipping: Address changes can be made at no cost. A new order may be required.
• After Shipping: Address changes cannot be made. Orders returned due to incorrect addresses will be treated as standard returns and subject to our return policy and applicable fees.