Cancellations & Refunds: At Game Room Central, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@gameroomcentral.com or call us at 978-723-4519

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 978-723-4519, the chat in the bottom right, or email support@gameroomcentral.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made to order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of our control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Game Room Central, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Game Room Central within 24 hours of the product being delivered.

• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 

• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.

• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 

• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 25%. 

• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Game Room Central.

• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Game Room Central (such as manufacturing and logistical constraints of our partner companies).

DAMAGES 

What to Do If Your Order Is Damaged, Incomplete, or Inaccurate

To protect your right to a replacement, refund, or exchange, follow these exact steps. Missing any of these will forfeit your recourse—no exceptions.

1. Inspect and Document Before Signing

• Confirm Order Accuracy: Ensure the delivery receipt matches the number of boxes delivered and check for visible damage.
• Note Issues: Write either “Damage” or “Possible concealed damage, pending inspection” on the receipt before signing.
• Document With Photos: Take at least 2 clear pictures of any concerns (damaged boxes or items) before accepting or refusing delivery.

2. Do Not Assemble, Install, or Use the Product

• Halt Installation:
  • Cancel any scheduled installation appointments. If an installer is present, stop the process immediately.
  • Refuse the delivery or document all issues and agreements on the signoff sheet.
• Important Notes:
  • Additional re-installation visits will incur extra charges. Installers are not responsible for quoting these costs.
  • Products that are assembled, installed, or used are ineligible for return, exchange, or refund.
  • Game Room Central is not liable for damages resulting from third-party installations.
  • For installation booked and paid via Game Room Central, document damages during installation with photos and notify us immediately.
  • To prevent further damage, abort installation if issues arise, and we will coordinate solutions with the installer.
  • Game Room Central is not responsible for costs incurred to fix products or personal property after the delivery.

3. Keep All Packaging Materials

• Do Not Dispose: Retain damaged items, boxes, pallets, and crates.
• Why?: Per manufacturer and freight insurance guidelines, items must be returned in their original packaging. Disposing of packaging will void your eligibility for returns, exchanges, or replacements.
• Reminder: We understand these materials can be cumbersome, but keeping them is essential to protect your claim.

4. Report Issues Within 24 Hours

• Act Quickly: Submit photo evidence of damage, missing parts, or errors to support@gameroomcentral.com within 24 hours of delivery.
• Why?: Failure to report within this timeframe means you accept the item “as is,” waiving your right to refunds, replacements, or repairs per freight insurance rules.

5. Be Patient and Allow Us to Work for You

Resolving damages or incomplete deliveries may involve coordination with multiple parties, such as manufacturers, shippers, and installers.

• Do Not Take Independent Action: Attempting to schedule separate deliveries or repairs on your own can void our agreements, leaving you without recourse.
• Trust the Process: We will negotiate, advocate on your behalf, and keep you updated throughout. While delays can be frustrating, rest assured that we’re working to resolve the issue promptly and effectively.

 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Game Room Central default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@gameroomcentral.com.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact at support@gameroomcentral.com for any questions.